We offer a hassle-free 30-day return policy for all items across Canada. Items must be in original condition with tags attached. Returns are completely free, and we provide prepaid Canada Post shipping labels. If you're not 100% satisfied with your purchase, we'll make it right.

Standard shipping takes 2-5 business days within Canada via Canada Post. Express shipping (1-2 business days) is available in major cities. International shipping typically takes 7-14 business days. All orders come with tracking information sent to your email.

Absolutely! Our wigs are made from premium synthetic fibers and human hair that are heat-resistant up to 400°F, natural-looking, and designed to last through Canadian weather conditions. Each wig undergoes quality testing and comes with a satisfaction guarantee. We also provide detailed care instructions to maintain the quality.

Yes! We ship to all provinces and territories across Canada, from British Columbia to Newfoundland and everywhere in between. Shipping costs are calculated at checkout based on your location. We handle all provincial requirements and provide full Canada Post tracking.

We accept all major credit cards (Visa, MasterCard, American Express), Interac Debit, PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely in Canadian dollars (CAD) through encrypted channels, and we never store your payment information.

Store fragrances in a cool, dry place away from direct sunlight and heat - especially important during Canadian summers. Keep bottles upright and tightly closed. For best longevity, avoid storing in bathrooms where humidity fluctuates. Most of our fragrances have a shelf life of 3-5 years when properly stored.

Yes! Our Canadian customer support team is available 24/7 via live chat, email (support@planversaessentials.com), or phone. We pride ourselves on responding to emails within 2 hours and providing comprehensive assistance for any questions about products, orders, or styling advice in both English and French.